Job Tag: sales support

Sales Support Intern

Seura is looking for a Sales Support Intern who will be part of a dynamic team.  Your main responsibilities will be processing orders and project follow-up.  This role involves organizational skills and requires high attention to detail. This position will be part-time during the school year and full-time during the summer months.  Additionally, this role completes the processing of payments and assists the customer with requesting shop drawings, and Purchase Order processing. This is a great entry point for learning about customer service, cross-departmental project management, and business.

ESSENTIAL FUNCTIONS:

Processes purchase orders (PO) through production, shipment, and delivery.
Responsive to sales team email communication to ensure timely responses on tracking and updates.
Triage incoming sales calls for accurate order updates to provide quality customer support.
Ensure payment and approval documentation is obtained and on track to meet customer’s delivery dates.
Handles follow-ups with internal departments and customers to allow for proactive issue resolution and to ensure customer satisfaction.
Assist with maintaining accurate information in the CRM database for quality discussions to engage with customers’ current and future needs.
Coordinate with finance to resolve outstanding balances to ensure we manage any financial concerns that would cause shipment delays.
·         Act as a liaison between customers and the Production floor and other departments within the company.

SUCCESS LOOKS LIKE:

Exceptional oral and written communication skills demonstrated by the capability to professionally communicate across all levels, both within and outside the organization.
Ability to adapt and succeed in a fast-paced teamwork environment.
Must be detail-oriented and accurate.
Highly competent computer skills and knowledge of relevant Microsoft programs is required

REQUIRED EDUCATION/EXPERIENCE:

·         High School Diploma

·         Demonstrated proficiency with a computer and various database programs, including Microsoft Excel

·         Enrolled in higher education working towards a business or finance degree.

 

SUPERVISORY RESPONSIBILITIES: N/A

 

WORK ENVIRONMENT/PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 

POSITION TYPE/EXPECTED HOURS OF WORK: During the school year Part-Time and schedule TBD.  Summer office hours for this position are Monday through Friday 8:00 am to 4:30 pm with occasional overtime as required to meet the needs of our customers and business associates. 

Inside Sales Representative

We’re looking for a motivated and dynamic Inside Sales Representative who wants to grow their career.  In this role, you will be responsible for driving sales through effective communication and relationship-building with new and existing customers.

At Seura, our vision is the perfect harmony of technology and design.  Our mission is to bring a luxury experience to our customers via our products, service and support.

If you are looking for an opportunity in sales with growth potential, please consider joining this established locally owned manufacturer!

What You’ll Do:

·         Generate new and repeat sales with independent representatives and resellers by providing sale communication via phone and email.

·         Effectively maintain and build relationships with existing and new reseller accounts.

·         Increase sales by means of up-selling, offering promotional sales programs, arranging education, identifying customer’s needs, and providing excellent follow up.

·         Accurately process customer transactions including quotes, orders and returns.

·         Manage time effectively, meet goals, and work effectively with other members of the Seura sales, marketing, production and operations teams.

·         Present a professional image to customers and provide high levels of customer service.

·         Keep up-to-date with products, pricing policies, procedures and assigned tasks.

·         Work closely with independent representatives in a team effort to effectively meet the needs of customers in assigned territory.

·         Ability to quickly and effectively determine and seek out opportunities and cultivate relationships and new business.

·         Analyze and monitor data and reports.

Work closely with Séura’s Director of Sales and Sales Support Manager to keep up-to-date on daily sales activities, reseller and representative engagement, product and internal process updates, and updates in the assigned industries.

What You Bring to the Table:

·         Approximately 2-4 years of experience in inside sales or a related experience.

·         A background in business development, customer service, and sales techniques.

·         Excellent communication skills, both verbal and written.

·         Proficiency in using sales software and CRM systems is a plus.

·         Ability to work independently as well as part of a team in a fast-paced environment.

·         A proactive approach to identifying opportunities and overcoming challenges.