Seura is looking for a Sales Support Intern who will be part of a dynamic team. Your main responsibilities will be processing orders and project follow-up. This role involves organizational skills and requires high attention to detail. This position will be part-time during the school year and full-time during the summer months. Additionally, this role completes the processing of payments and assists the customer with requesting shop drawings, and Purchase Order processing. This is a great entry point for learning about customer service, cross-departmental project management, and business.
ESSENTIAL FUNCTIONS:
Processes purchase orders (PO) through production, shipment, and delivery.
Responsive to sales team email communication to ensure timely responses on tracking and updates.
Triage incoming sales calls for accurate order updates to provide quality customer support.
Ensure payment and approval documentation is obtained and on track to meet customer’s delivery dates.
Handles follow-ups with internal departments and customers to allow for proactive issue resolution and to ensure customer satisfaction.
Assist with maintaining accurate information in the CRM database for quality discussions to engage with customers’ current and future needs.
Coordinate with finance to resolve outstanding balances to ensure we manage any financial concerns that would cause shipment delays.
· Act as a liaison between customers and the Production floor and other departments within the company.
SUCCESS LOOKS LIKE:
Exceptional oral and written communication skills demonstrated by the capability to professionally communicate across all levels, both within and outside the organization.
Ability to adapt and succeed in a fast-paced teamwork environment.
Must be detail-oriented and accurate.
Highly competent computer skills and knowledge of relevant Microsoft programs is required
REQUIRED EDUCATION/EXPERIENCE:
· High School Diploma
· Demonstrated proficiency with a computer and various database programs, including Microsoft Excel
· Enrolled in higher education working towards a business or finance degree.
SUPERVISORY RESPONSIBILITIES: N/A
WORK ENVIRONMENT/PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
POSITION TYPE/EXPECTED HOURS OF WORK: During the school year Part-Time and schedule TBD. Summer office hours for this position are Monday through Friday 8:00 am to 4:30 pm with occasional overtime as required to meet the needs of our customers and business associates.
